Schneider National, Inc. and EXL have unveiled a groundbreaking digital transformation initiative aimed at revolutionizing the trucking and logistics industry. The collaboration between Schneider National, a leading multimodal transportation solutions provider, and EXL, a global data and AI company, harnesses the power of artificial intelligence and automation to tackle inefficiencies that have long plagued the sector.
Addressing Long-Standing Challenges in Logistics
The trucking industry has historically faced significant delays, particularly in appointment scheduling processes. On average, it takes three days to finalize scheduling tasks, creating bottlenecks in logistics workflows. By integrating a suite of data-driven and AI-powered technologies, Schneider National and EXL have successfully streamlined the appointment scheduling system. From intake to processing and reporting, the digitized approach eliminates manual processes and frequent hand-offs that often cause delays.
The initiative has achieved impressive results, including over a 50% improvement in cycle times for scheduling appointments and a 24% reduction in costs per appointment. Additionally, a cloud-native, scalable solution now operates on a 24/7 basis, enabling near-real-time scheduling. This enhancement has significantly improved experiences for both customers and drivers in the supply chain ecosystem.
Driving Innovation Across the Industry
“Embracing digital transformation is key to our mission of providing solutions for our customer and drivers”, said Mike Kukiela, senior vice president of operations supply chain and distribution management at Schneider. “Our collaboration with EXL has delivered measurable impact and set a new benchmark of excellence – both for Schneider and the trucking industry as a whole.”
The partnership demonstrates the potential of AI and automation to revolutionize logistics operations. By tackling long-standing inefficiencies, EXL and Schneider are reshaping the trucking supply chain and establishing a foundation for best practices that could benefit the entire industry.
A Vision for Resilient Logistics
Narasimha Kini, executive vice president of banking & capital markets and diversified industries at EXL, highlighted the significance of this collaboration, stating, “Working with Schneider allowed us to bring our expertise in data and AI to a critical industry that stands to benefit tremendously from digital innovation. This initiative showcases how technology can unlock efficiencies, improve workflows, drive better outcomes and ultimately reshape customer and driver experiences across the supply chain.”
As the trucking sector continues to evolve, the success of this initiative underscores the transformative power of intelligent automation. EXL and Schneider have not only addressed critical inefficiencies but also set the stage for a more resilient and responsive supply chain, paving the way for broader adoption of advanced technologies in logistics.