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Three Effective Social Customer Care Tips from Successful Businesses
Social media has completely changed how businesses handle their marketing, and has been altering the way companies deal with customer service. Many successful companies now use social media as a
Five Steps to Develop Your Social Media Strategy
You can’t enter a battle without a strategy, so you can’t expect to outshine your competition on social media channels without one either. Many businesses create social media accounts and
Budgeting for SEO: Most Popular SEO Pricing Models
For most marketers, knowing how much budget to allot for SEO can be challenging. Many of them only understand the basics of search marketing, without a clue on how much
The Perks of Modern Marketing
Consumers are tired of being marketed to, thus making traditional outbound marketing less effective. Today’s marketers need to take advantage of the modern ways in which consumers engage with brands,
How to Prevent Miscommunication in the Virtual Workplace
In an interesting article written by Keith Ferrazzi of Harvard Business Review, he says that lack of context causes miscommunication in the virtual workplace. And he’s right. It’s easier to
Achieving Brand Empathy through Outsourcing
It’s true – the level of empathy between brands and consumers is decreasing. The loyalty gap widens as more brands offering similar products and services vie for the attention of
How to Create a Social Media Policy in the Workplace
Much has been written about social media – from new and existing social networks and its effects on modern communication, to best practices and trends to watch out for year
The Race to the Top: Outsourcing Your Way to Business Success
As the first quarter of 2013 draws to a close, business owners who didn’t take advantage of outsourcing in previous years are probably wondering if this is still a great
Which Content Strategies Produce the Best ROI?
Content marketing is more than just a buzzword; it’s a business strategy that’s here to stay for years to come. People use the internet to consume all types of content
How to Choose the Right CMS for Your Website
Content Management System (CMS) is a computer program used to create, edit and maintain content in a streamlined and uniform manner. The major use of CMS is to publish and
Is 2013 the Best Time to Outsource Content?
Content marketing is the foundation for creating and growing a targeted following, it could lead to better search rankings, improve lead generation, and drive your lead nurturing strategies. While content
Managing the Customer Experience: A How-to Guide
Every company is different and customer service management varies from one industry to the other. Some have a dedicated customer relations department that handles all consumer concerns. There are those