May 2026

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Keeping Strategy In-House While Outsourcing Execution: The Hybrid Model That Works for US Design Agencies

Slack’s iconic interface — the one that convinced millions of office workers to abandon email threads — wasn’t designed by anyone at Slack. MetaLab, a Canadian design studio with no equity stake in the product, built the UI/UX that launched a $27 billion company.

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AI Platform Vendor Maps Cost Breakpoints Against Outsourced Support for Ecommerce Operations

Alhena, a San Francisco-based AI customer support platform, released a cost framework on April 30 comparing AI agent economics to traditional BPO arrangements for ecommerce brands, according to a company blog post. The analysis breaks down hidden costs in outsourced support contracts and presents ca

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