Marketing

The Race to the Top: Outsourcing Your Way to Business Success

As the first quarter of 2013 draws to a close, business owners who didn’t take advantage of outsourcing in previous years are probably wondering if this is still a great time to get an outsourcing partner.   Well, I say that there’s no better time to get one but now. I’ve said this many times, […]

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Managing the Customer Experience: A How-to Guide

Every company is different and customer service management varies from one industry to the other. Some have a dedicated customer relations department that handles all consumer concerns. There are those who expect the marketing team to take care of the complaints, especially if it’s about promotions and pricing. Other companies rely on its sales team

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Sync Your Social Media Strategy with Your Content Strategy

When Scott Monty, head of social media for Ford Motor Company, said that content is the currency of social media, I couldn’t agree more.     If online attention is becoming a commodity, then fresh and relevant content helps you buy it. Content is what drives people to connect to social media. It’s what feeds

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Things to Consider Before Designing Your Site

“What kind of site should we create?!”   I’ve heard this question from clients many times in the past. And as more websites continue to become a profit-generating medium, the same question continues to haunt many of today’s businesses owners who try to tap into this channel.   Whether you’re thinking of a web design

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